Refund policy

30-Day Returns — Return Shipping on Us

We want you to be completely happy with your filter. If you're not, you can return it within 30 days of delivery for a full refund, and we pay the return shipping.

What can be returned

Filters that are unused and in their original, unopened packaging can be returned for any reason: wrong model, changed your mind, ordered too many.
Filters that arrived damaged, defective or different from what you ordered can be returned or exchanged even if the packaging has been opened.

How to start a return

Email info@filterpilot.co or message us on live chat with your order number and the reason for the return.
We reply within 1 business day with a prepaid return shipping label.
Pack the filter in its original box, attach the label and drop it off at any carrier location.

Refunds

Once the return arrives at our Chicago-area warehouse (usually 2–5 business days), we inspect it and issue the refund to your original payment method within 3 business days. Your bank or card issuer may take a further 5–10 business days to post it. Original shipping charges, if any, are also refunded for damaged, defective or incorrect items.

Exchanges

Ordered the wrong filter for your fridge? The fastest way is to place a new order for the correct model and return the original for a refund. Not sure which model you need? Send us a photo of the sticker inside your refrigerator and we'll confirm the right filter before you order.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with a photo and we'll send a replacement or a full refund right away. You don't need to send the damaged item back unless we ask.